Free shipping over $100
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FREESHIPPING
FAQ's / Terms and Conditions
Gift Vouchers:
Gift Vouchers are available here - https://theashstcollective.com/products/gift-vouchers
Shipping:
If your preferred country of delivery is not showing, please reach out via the chat icon or the contact page. We will advise you ASAP if we can ship to your country and also advise pricing. Easy!
There are 4 options to choose from -
Standard
Standard + Insurance
Express
Express with Insurance
Otherwise, to save on shipping, ensure you place your order with plenty of time spare so the item arrives to you before a specific date for Anniversaries,
Holidays and Celebration etc.
Your order will be shipped within 2 to 5 Business days. Once the item is posted, a tracking number will be supplied to you via email confirmation.
Shipping delivery times are dependent on the shipping company. We use Australia Post and they are a very reliable company and update their tracking statuses regularly.
The delivery ETA is out of The Ash Street Collective's control. Best way to ensure a prompt delivery is to ensure all delivery and contact information is correct upon ordering and monitor the live tracking updates via the Auspost website.
Returns and exchanges
I gladly accept exchanges
Just contact me within: 7 days of delivery
Post items back to me within: 30 days of delivery
I don't accept returns or cancellations after these time frames.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently asked questions
Once your order is placed, we process it within1-2 business days. From there, shipping times depend on your selected method. Standard shipping typically takes5-7 business days, while express delivery arrives in2-3 business days.
If you’re ordering internationally, please allow7-14 business days. You’ll receive a tracking number once your order is on its way!
As only solid metals are used for ASC pieces, they are safe to be worn in water and in the ocean. Once you are finished, rinse your pieces under fresh water to remove any salt residue.
Avoid wearing your handcrafted jewellery pieces during labour intensive activities e.g Gym or Sport.
Opals are very delicate compared to other gemstones. Please take care with any opal jewellery so it does not become scratched or damaged. They can scratch easily as they have similar hardness to glass. To clean use mild detergent in warm water and a soft toothbrush or cloth. Avoid bleach, chemical cleaners and ultrasonic cleaning machines.
Sterling Silver will eventually oxidise over time. This is a natural process. To minimise this, please store your jewellery out of sunlight and in a protective pouch or container. All TASC pieces are supplied with a polishing cloth and mini absorber to keep your item shiny and fresh.
Yes! Our jewelry is designed for comfort and is made withhypoallergenic, nickel-free, and lead-freematerials.
Whether you’re wearing sterling silver or Solid Gold, you can feel confident knowing they are gentle on sensitive skin. If you have specific metal sensitivities, feel free to contact us—we’d be happy to recommend the best options for you!
We want you to love your jewelry, and if you’re not completely satisfied, we’ve got you covered. You can return or exchange your item within 30 days of delivery, provided it’s in its original condition and packaging. However, personalized or custom-made pieces are final sale.
To start a return, visit our Returns Portal or reach out to our support team. Please note that return shipping costs may apply.
